Program & Operations Associate

The Program & Operations Associate sits at the intersection of our Public Engagement, Development and Communications teams, providing key support across the organization. This role oversees the day-to-day operations of the organization; plays a key role in developing, improving and implementing development and programmatic systems and databases; and serves as the primary point of contact for operational issues for all teams (NY, DC and East Jerusalem). She/he will report to the Deputy Director and will interact regularly the rest of the Just Vision team. This is a full-time exempt position to be based out of Just Vision’s Washington, DC Office.

  • Primary Responsibilities Include

    Overseeing and improving our institutional systems and work flow in order to streamline and enhance our operational processes

    Managing the organization’s online donation system (Click & Pledge), online storefront (PayPal), cloud content system ( and mass email communications platform (Constant Contact, along with the Director of Communications), including overseeing the upkeep, functionality and accuracy of our platforms and data

    Maintaining meticulous donor records within the organization’s outreach and development database, Salesforce, including contact and organization details, donation creation, updates and acknowledgement, event tracking and basic reporting

    Training and orienting Just Vision staff and interns on the above-mentioned systems, especially Salesforce

    Hiring and supervising seasonal interns; reviewing staff, intern and volunteer applications; and coordinating the onboarding process for new interns and staff

    Overseeing Just Vision’s direct mailings to our supporter community, working closely with Just Vision’s Director of Communications and Executive Director in crafting the content of those mailings

    Managing relationships with vendors for large-scale Just Vision events and ongoing relationships for our existing systems, printing and graphic design, office supplies, telecommunications companies and office space

    Communicating clearly and eloquently with the public, as this person will be responsible for answering phone calls, responding to online inquiries and managing Just Vision’s general contact email account

    Working with Just Vision’s Deputy Director and Finance Consultant to conduct monthly income and expense reconciliations and prepare for our annual internal audit

    Maintaining gift acknowledgement processes, including depositing and tracking donations, reflecting each gift accurately and completely in Salesforce, as well as preparing, mailing and tracking acknowledgement letters

    Sustaining and improving the overall operations for all of Just Vision’s offices, including phone, internet, equipment and supplies (involves occasional travel to New York)

    Coordinating logistics and materials for annual staff retreats and quarterly Board meetings

    On occasion, supporting the Executive Director and Just Vision staff with administrative support such as printing or scanning materials, or mailing packages from headquarters across the US and internationally

  • Qualifications

    Excellent verbal and written English language abilities

    Extremely high level of detail-orientation and organization, with a track record of consistently meeting deadlines

    Excellent problem-solving skills, ability to work independently and with a team

    Strong interpersonal skills; ability and comfort working and communicating virtually with remote team members and building warmth and connection across distance

    Self-starter, highly motivated and proactive

    Demonstrated tact and diplomacy required to interact with supporters, vendors and colleagues

    Proficient computer skills (particularly Microsoft Office and Google Suite)

  • Preferred Qualifications

    Experience with database processing, especially Salesforce

    Knowledge and interest in Israel, Palestine, or social movements

To apply, please send a letter of interest, CV/resume and contact information for three references to with subject line “Program & Operations Associate”. Only complete applications will be reviewed. Position is open until filled.
Projected Start Date: June 1.

Just Vision increases the power and reach of Palestinians and Israelis working to end the occupation and build a future of freedom, dignity and equality for all. We ensure their inspiring, under-documented stories reach audiences around the globe through strategic public engagement campaigns that undermine stereotypes, inspire commitment and galvanize action. Just Vision uses our award-winning films (including Naila and the Uprising, My Neighbourhood, Budrus and Encounter Point), digital media (such as Local Call) and community organizing tools to engage audiences in the US, Israel, Palestine and beyond, amplifying the courageous efforts of ordinary people who act in the face of challenging odds. Our overarching goal is to contribute to fostering peace and an end to the occupation by rendering Palestinian and Israeli grassroots leaders more visible, valued and effective in their efforts. We are a nimble team of human rights advocates, media strategists, filmmakers and journalists. Our team is based in Washington, DC, NYC, Israel and the Occupied Palestinian Territories. Just Vision is nonpartisan and religiously unaffiliated.